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About Living Cookbook Support
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| Free support for Living Cookbook is available
via our online forum at www.radiumforums.com.
On our support forum you will find answers to almost all of
your questions about Living Cookbook. If you can't find an answer
to your question, just post your question and you will receive
a reply from the developer. Typical response time is less than
six hours. |
| We do not offer e-mail or telephone support. These
forms of support are prohibitively expensive and would force
us to charge for technical support. |
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Get Help Installing Living Cookbook
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| Living Cookbook has been thoroughly tested on
all Windows operating systems. However, occasionally users experience
problems installing Living Cookbook. This is normally caused
by missing or damaged operating system components on your computer.
We want to get you up an running as quickly as possible. Here's
how: |
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Living Cookbook's support forum
has hundreds of questions from other Living Cookbook users.
It is likely that another user has experienced the same problem
and we have explained how to fix it. Try the forum's search
feature to find the answers you need. |
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If you can't find what you need on the forum, try Living Cookbook's
knowledge base. The knowledge base
is a series of articles describing solutions to known problems
in current (and prior) versions of the program. |
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If you still can't find what you are looking for, please post
your problem on the Living Cookbook support
forum. We will answer your questions and get you started
using Living Cookbook. Typical response time is less than six
hours. |
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Get Help Using Living Cookbook
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| There are many resources available
for Living Cookbook users: |
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Living Cookbook help file: The help file includes more
than 475 help topics with tutorials and step-by-step instructions
to get you started using Living Cookbook. The help file is indexed
and includes full-text search to make it easier to find what
you are looking for. Click here
to view the help file online. |
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Training movies: We have recently introduced training
movies to make it even easier for you to learn to use Living
Cookbook's many powerful features. Click here
to see the list of training movies. |
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Launchpad: Launchpad is a new feature designed especially
for new users. As you explore the application, the Launchpad
will list the available options and features depending on what
you have selected. To use the Launchpad, open Living Cookbook
and select Launchpad from the View menu. |
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Support forum: When you simply can't find the answer
to your question, you can always ask the developer. Post your
question on the support forum
and we will answer you promptly. Try the forum's search
feature. Someone might have already asked the same question. |
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Get Help with a Living Cookbook Error
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| If you experience an error using
Living Cookbook, we want to know about and fix it promptly. |
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Visit the support forum.
If another user has reported the error, we might already have
a fix or a workaround for the problem. |
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If another user has not already reported the error, please
post the error on the support forum.
We will research the issue and respond to you promptly. |
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Get Help Registering Living Cookbook
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| Starting with Living Cookbook 2003,
we have begun using a new product licensing system. If the computer
on which you installed Living Cookbook has an Internet connection,
then you can register from within Living Cookbook. Otherwise,
click here
to register your product online. |
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If you are having trouble registering your product, please
let us know by posting your problem on the support
forum. |
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Software Upgrades
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Living Cookbook 2005 (v1.05.20) is the most current version.
Click here to learn what
we changed. Click here
to download the latest version. |
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All of your data (recipes, ingredients, grocery lists, glossary
items, cooking techniques, publications, etc.) will be automatically
upgraded to the new version. However, we strongly recommend
that you backup your data before upgrading in case of unforseen
difficulties. |
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Frequently Asked Questions
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Do you have a question about Living Cookbook? Chances
are another user has asked it before. Click here
for a list of the most common questions and answers. |
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Contacting the Living Cookbook Team
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Visit the support forum to get
more help, report a defect, or request an enhancement. Typical response
time is under 6 hours.
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